Selvan Eugene Ragavan
Senior Quality Assurance Manager at Response Bpo
Based in Durban, South Africa
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Seniority
Manager
Department
Information Technology
Location
Durban
Industry
Outsourcing and Offshoring Consulting
Company size
278
Contact information
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s•••••••@response-bpo.com
Phone
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Background
About Selvan Eugene Ragavan
Experienced Senior Quality Assurance Manager with a demonstrated history of working in the outsourcing/offshoring Call Centre industry. Skilled in Customer Service, Coaching, Customer Satisfaction, Change Management, and HR Policies. Quality,Compliance,Business Insights,Revenue Improvements,Risk Mitigating,USA and UK government policies and regulations. Over 15 years Call Centre Experience mainly in QA. i have an excellent track record in improving QA departments through upskilling, development and engagement. I drive processes and framework, ensuring these help improve all kpis within the department. i build strong relationships with all stakeholders and ensure we do whats best for the business and clients. My passion is to make staff happy by setting proper expectations and delivering on promises. Do not take my word for it. ask anyone in my team or previous teams. i am a Leader and enjoy building future leaders. Core values. Empathy. Honesty. Trust. Empower
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