Syed Riyazuddin
Technical Support Engineer for Sophos (Cybersecurity) at Blue Ocean Contact Centers
Based in Dartmouth, Canada
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Seniority
Other
Department
Other
Location
Dartmouth
Industry
Outsourcing and Offshoring Consulting
Company size
512
Contact information
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s•••••••@blueocean.ca
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Background
About Syed Riyazuddin
Versatile Technical Support Specialist with over 5 years of experience in client service and IT support, specializing in cybersecurity, VoIP services, and educational technology. Holds a Bachelor’s in Engineering and a Post-Graduate Diploma in Java Development. Recognized for swiftly resolving complex technical issues, ensuring client satisfaction, and contributing to cybersecurity and system stability. Technical Proficiency: MS Office, SCCM, Active Directory, Jamf Pro Operating Systems: Windows, Mac Remote Access & Security: Citrix, Cisco, LogMeIn, DUO Security, Cisco AnyConnect Troubleshooting Expertise: Computers, laptops, mobile devices, handheld devices, VoIP services Networking: Routers, LAN/WAN, DNS, DHCP, TCP/IP Ticketing Systems: Jira, Zendesk, Salesforce, ServiceNow, Octa Security & Log Analysis: Command prompt, Terminal, Registry editor My commitment to continuous learning ensures that I stay updated with the latest industry trends and technologies. Passionate about leveraging my skills to drive operational efficiency and enhance user experiences, I thrive in dynamic environments where I can contribute to both strategic planning and hands-on execution.
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